Telephone System
All calls are recorded in their entirety for training and monitoring purposes
When you hear the recorded message on the surgery telephone system, this means you are now connected and added to the queuing system which has the capacity to have up to 20 people queing at any one time. Please stay on the line as your call will be answered as quickly as possible. If you hear the engaged tone then more than 20 people are waiting in the queue and all lines are busy, please try again later.
The telephone lines close at 3.30pm for routine calls. Urgent matters only will be dealt with after 3.30 pm.
DATA PROTECTION NOTICE: All forms of communication are recorded in your patient file
